Printer Service & Support

AEC, GIS, CAD & Office Printers

Boston, MA

Providence, RI

Concord, NH

Hartford, CT

Surrounding New England Area

Printer Service & Support

Topaz Engineering Supply

35 Pond Park Rd #20
Hingham, MA 02043

We are located in the Hingham, MA in the Boston metro area. Our fleet of factory certified technicians provides on-site support and service to our customers in the greater New England area, primarily in Massachusetts, Rhode Island, New Hamshire, and Connecticut.

Boston & New England

Don’t see your city? No problem. We serve businesses all over the greater New England area.

Service & Repair FAQ

What geographic area's does Topaz service?

Topaz provides factory-authorized service throughout New England—Massachusetts, Rhode Island, Connecticut, and New Hampshire. Our service fleet operates from our Hingham, MA facility, traveling to Boston, Providence, Hartford, Manchester, and all surrounding areas. Most Massachusetts service calls receive same-day response; regional locations typically receive next-business-day service.

What brands of wide-format printers does Topaz service?

We service all major wide-format printer brands. Our primary focus is HP equipment—DesignJet, PageWide, and LaserJet systems—as New England’s only HP Platinum Partner. We also provide factory-authorized service for Canon, Ricoh, KIP, Océ, and Xerox wide-format models. Call for availability on specific equipment outside our HP specialization.

Do you stock parts and consumables for repairs?

Topaz maintains one of New England’s largest inventories of wide-format parts and consumables. Our Hingham facility stocks HP inks, toners, printheads, maintenance kits, and service parts for rapid response. Most items ship same-day throughout the region; Boston-area customers can arrange will-call pickup for immediate needs, eliminating multi-day delays from distant distribution centers.

What's your typical response time for downtime situations?

For production-critical issues, our service fleet prioritizes same-day response in the Boston metropolitan area and surrounding Massachusetts locations. Rhode Island, Connecticut, and New Hampshire locations typically receive next-business-day service. We carry common parts on our service vehicles to resolve most issues on the first visit, minimizing extended downtime.

Do you handle equipment installation and relocation?

Yes. Topaz manages delivery, installation, and setup of new wide-format equipment throughout New England. We also handle equipment relocations when your firm moves offices—including site preparation, network integration, and calibration to your specific media stocks. Installation scheduling accommodates your project deadlines.

What training do you provide with new equipment?

We provide operator training covering daily operation, media management, basic troubleshooting, and routine maintenance procedures. Training depth is customized to your team’s technical background. Follow-up training is available as staff changes occur, ensuring consistent operation across your firm.

Can Topaz help with equipment moves and upgrades?

Yes. Beyond service calls, we assist with equipment relocation during office moves, trade-in programs for retiring older systems, and certified refurbished equipment options for budget-conscious expansion. We work with your timeline to minimize workflow disruption during transitions.

How do I request service or schedule maintenance?

Contact Topaz at (781) 749-8687 or (800) 255-8012 to discuss your service needs. For formal service requests, fill out our online service request form. We can also arrange on-site consultations at your location throughout New England to assess printing requirements and develop service plans tailored to your firm.

Why Choose Topaz?

Over 40 years of experience serving print professionals in New England.
Proven track record of ultra-low pricing and dependable service.
Factory-certified technicians for HP wide format systems.
Large inventory of press-ready media, inks and parts.

What Our Customers Are Saying

PRINTING SOLUTIONS THAT EMPOWER YOUR TEAM

HP Wide Format Printers

Whether you need a 24-inch plotter for occasional prints or a high-capacity system for daily production, we’ll recommend DesignJet equipment that matches your actual workflow and volume requirements.

Performance Features

HP Platinum Partner Pricing – Volume purchasing power delivers professional-grade systems at competitive pricing.
Construction Document Printing - Produce D-size and E-size construction drawings, permit sets, and as-built documentation up to 44 inches wide.
Multi-sheet Scanning & Copying - Integrated scanners on MFP models digitize large-format drawings and create copies without external equipment.
Dual Roll Configuration - Switch between bond paper and photo media automatically, or maintain two different sheet sizes for mixed output jobs.
Network Integration - Connect multiple users across offices to shared plotting resources with secure print release and job accounting

Office Printers & Enterprise Solutions

From compact workgroup printers to high-capacity multifunction systems with finishing capabilities, these professional-grade devices handle your daily printing, copying, scanning, and document needs.

Performance Features

Duplex Printing - High-speed duplex printing saving you money and paper.
Finishing Options – Staples, hole punching, folding, collating and much more.
Print, Copy, Scan, Fax -Multifunction devices consolidate multiple office machines into a single networked system
Secure Printing - Network security and PIN printing.
Network Scanning - Scan documents directly to email, network folders, SharePoint, or cloud storage without a connected computer.
Fleet Managment Control - Centralized monitoring and control of multiple devices across offices for IT administrators.